Centre Flags WhatsApp Username Feature Over Cybercrime Risks, Seeks Explanation From Meta

The Centre has issued a notice to Meta over the proposed introduction of usernames on WhatsApp in India, expressing concerns that the feature could increase online fraud, phishing attacks, digital arrest scams, and identity impersonation. The government has sought a detailed explanation from the company within three days and asked it not to roll out the feature until consultations are completed to its satisfaction.

Government Raises Concerns Over Fraud And Impersonation

According to the notice, authorities believe the username-based system could create new opportunities for cybercriminals to target users without relying on phone numbers.

The notice stated, "It is felt that the feature may materially increase the incidence of online fraud, phishing, digital arrest scams and impersonation attacks, by enabling bad actors to solicit and message victims. Furthermore, this feature may facilitate impersonation and identity spoofing, including impersonation of individuals, public authorities, financial institutions, and government agencies, by permitting the adoption of usernames closely resembling those of genuine persons or institutions."

The government has also directed Meta to explain the safeguards built into the feature and justify why regulatory action should not be considered under existing laws.

The notice read, "Accordingly, you are directed to explain why regulatory action ought not to be initiated under the Information Technology Act, 2000 (IT Act), the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (IT Rules, 2021) and other laws as may be applicable for launching a feature that may increase cybercrimes. You are directed to furnish a detailed explanation, supported by relevant documents, on this new feature, within three days of its receipt. You are also directed not to roll out this feature until the consultation on this point is achieved to the satisfaction of the Government."

Meta Explains How WhatsApp Usernames Will Work

Meta has described usernames as an optional and unique identifier that users can choose for their WhatsApp accounts. Beginning with the "@" symbol, a username can be used by others to contact a user through messages or calls without revealing the person's phone number.

The company clarified that usernames are separate from display names. While display names do not need to be unique, usernames must be distinct for every account.

Usernames Designed To Protect Phone Number Privacy

According to Meta, people who do not have a user's phone number saved will see the username by default when interacting through direct messages, calls, or group chats. Usernames will always appear with an "@" symbol, helping users distinguish them from display names and phone numbers.

The company also said usernames are unique and cannot be duplicated. If a preferred username has already been claimed, users will need to select another option. Meta added that certain usernames will be reserved for businesses, government entities, and public figures to prevent misuse.

(With inputs from ANI)